HOW DO I PAY?
The payment methods accepted on the website https://loraluxury.eu / are the following:
1. Online payment with BANK CARD
Online payment by bank card is valid for all products present on the website (https://loraluxury.eu/):
2. Payment by cash
When the order is delivered by post/fast courier, you can pay the counter value by cash on delivery.
3. Bank transfer
You can make a bank transfer based on the proforma invoice in electronic format that you will receive by email.
4. METHODS OF DELIVERY
The delivery of the products ordered online is done by the fast courier company.
Orders placed before 13:00 will be delivered within a maximum of 24 hours after receiving the order. Orders placed after 13:00 will be delivered within 48 hours of receiving the order. The delivery time may be influenced by the availability of products in stock.
The delivery fee is 20 lei for orders whose value does not exceed 200 lei.
Delivery is free for any order whose value is greater than 200 lei.
5. RETURN POLICY
The buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than those of delivery.
6. Returning products
According to the legislation in force GEO 34/2014, the purchase waiver is applicable only to natural person customers. Thus, the consumer has the right to notify the merchant in writing that he renounces the purchase, without penalties and without citing a reason by email to the address: office@loraluxury.eu, within 14 calendar days of receiving the product. Cancellation within 30 days can only be applied to orders delivered by courier. The product must be returned within 14 calendar days from the date of communication of the decision to cancel the purchase, in the same condition in which it was delivered (as far as possible in the original packaging with all accessories, with all the labels related to the product and the documents that accompanied it ). The term is respected if the products are sent back by the customer before the expiration of the 14 calendar day period.
The return costs will be borne by the customer, according to the law, and the reimbursement of the product value will be made within 14 days at most from the date on which the decision to cancel the purchase is communicated in the previously presented ways. However, if the term is fulfilled without proof of the return of the products by the customer within 14 calendar days from the communication of the decision to cancel the order, it will be possible to request proof that the product/products have been sent to us. If the products are returned in a condition where they can no longer be sold to us, we reserve the right to request a reduction in the value of the product to return it to its original state (if possible) or to cover the difference in price resulting from the sale products as second-hand or resealed, at the customer’s option, we will resend the products at his expense.
7. Company data
Name: FLEXOGRAPHIC SRL
Address: str. Principala no. 941, Filipestii de Padure, Prahova county
Unique registration code: RO14447492
No. Reg. Commercial: J29/152/2002
Bank: BRD GROUPE SOCIETE GENERALE SA
IBAN: RO69BRDE300SV12783073000
Telephone: 0244 387 661 / 0729 660 621
Email: office@loraluxury.eu
VAT payer: yes